1. Information We Collect
Information You Provide
- Personal information (name, email, company details)
- Account credentials (username and password)
- Communication preferences and settings
- Billing and payment information
- Support inquiries and feedback
Automatically Collected Information
- Device information (browser type, operating system)
- Usage data and analytics
- IP address and location data
- Cookies and similar tracking technologies
- Log data and error reports
2. How We Use Your Information
Service Delivery
- Provide, maintain, and improve our CRM services
- Process transactions and send you order confirmations
- Respond to your comments, questions, and requests
- Send you technical notices and support messages
- Provide updates about new features and changes
Communication
- Send you product updates and promotional materials
- Conduct surveys and collect feedback for improvements
- Respond to feedback and resolve support
- Send newsletters and study materials
- Notify you with our blog, email, SMS, or any form
3. Data Sharing and Disclosure
We May Share Your Information With
- Service providers who assist in our operations
- Payment processors for billing purposes
- Analytics providers to improve our services
- Legal authorities when required by law
- Business partners with your explicit consent
We Never
- Sell your personal information to third parties
- Share your customer data with competitors
- Use your data for purposes not outlined in this policy
- Share identifiable information without consent
- Engage in unauthorized data mining or profiling
4. Data Security
Security Measures
- Industry-standard SSL/TLS encryption for data at rest
- Secure data centers with physical access controls
- Regular security audits and penetration testing
- Multi-factor authentication
- SOC 2 security monitoring and incident response
Data Center Security
- 24/7 monitoring and surveillance of the premises
- Individual backup systems
- Plans to handle threats and emergencies
- Monthly security audits and system updates
- Regular security training and audits
5. Your Privacy Rights
You Have the Right To
- Access your personal data at any time
- Know how data is collected, stored and used, GDPR
- Request rectification or correction data
- Object to processing of your personal data
- Ask us to erase or permanently delete your data
- Withdraw consent at any time
GDPR Rights (EU Users)
- Right to data portability
- Right to restrict processing
- Right to lodge a complaint
- Right to not be subject to automated decision-making
- Right to withdraw consent at any time
6. Cookies and Tracking
We Use Cookies For
- Authentication and security
- Storing site preferences and settings
- Analytics to understand how you use our platform
- Marketing and promotional efforts
- Technical grid queries to apply session states
- You can clear your cookie preferences in your browser
7. Data Retention
Retention Periods
- Active account data: Retained until you close your account or 3 years
- Deleted account data: Maximum within 30 days of deletion request
- Billing records: Retained for 7 years in tax purposes
- Marketing data: Removed within 30 days of opt-out
- Support data: Maintained for 2 years after case closure
8. International Data Transfers
Global Operations
- Our servers are hosted in secure EU and US data centers
- We comply with applicable cross-border transfer regulations
- We use Standard Contractual Clauses for international transfers
- Privacy Shield Framework compliance where applicable
- Your rights remain with data residency location
9. Children's Privacy
Age Requirements
- Our services are not intended for users under 16
- We do not knowingly collect data from children
- Parents can contact us to request removal
- If we discover underage data, we delete it immediately
10. Changes to This Policy
Policy Updates
- We may update this policy from time to time
- Material changes will be notified by email
- Continued use after changes indicates acceptance
- Previous versions available upon request
- Last updated date is displayed at the top of this page
